KEEN is committed to ensuring that our products are free from manufacturing and material defects for one full year from the day you buy it.
We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN products and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase.
Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase
What’s not covered?
How it works
Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a product voucher in the amount of the original purchase price to use on www.keenfootwear.com or a replacement product (same or comparable) at the discretion of KEEN. (Note: If you purchased directly through a retailer, you may want to reach out to them instead. In many cases, the retailer will be able to assist you.)
1) Gather all necessary information
2) Completely fill out online claim form and submit
3) A warranty expert will review your claim and reply in 7-10 business days