Ordering, Shipping and Return Information
Orders can be placed through our website, fax: 619-864-1013, phone, or mail. Please have the following information ready:
- Customer name for ship/bill
- Customer address for ship/bill
- Company name ship/bill
- Purchase order # (if applicable)
- Email address for communication and resolution purposes
- Phone number for communication and resolution purposes
- Product identification by catalog numbers, style numbers, color, size, quantities, etc.
- All orders must be placed within the United States
- All orders must be prepaid with a cashiers check, money order, Visa, MasterCard or American Express.
- Please allow 1-2 weeks for check approval.
- All decorated orders must have a signed purchase order. Please provide the artwork on decorated orders with special designs. All embroidery designs must be approved in writing prior to production.
- Returned checks: A $25.00 charge will be added to your account for checks returned for any reason. If on open terms and an insufficient check is tendered, you will be placed on credit hold an all orders in progress will be stopped.
- We reserve the right to select carriers for shipments. It will be our intention to select the most economical method of shipment. UPS and truck shipments are prepaid and added to your invoice unless otherwise specified in writing.
- All orders are subject to corporate approval.
- The Corporate office hours are generally from 9:00 AM thru 4:00 PM Eastern Time zone. If the sales people are unable to take your call, please feel free to leave a message and we will return your call.
- Prices are subject to change without notice. All merchandise will be shipped at prices in effect at time of order.
- All orders are shipped UPS ground or USPS
Most orders ship within 2-4 business days, but some dropship orders may take up to 10 business days. Items marked as special order can take up to 4-6 weeks. In the event of a back order, shipping may take longer due to production schedules. We will email you to inform you of any backorder. We ship small orders by UPS or USPS and our published shipping and handling rates.
All shipping is FOB factory. To avoid problems with claims, please register your claim of damage, short ships, etc when you receive the materials with the carrier.
|Shipping and Handling is Based on Order Total|
|Order Total||Shipping and Handling|
|up to $24.99||$5.95|
|up to $49.99||$7.95|
|$50.01 - $98.99||$8.95|
|$99.00 - and up||FREE SHIPPING!|
WOW! Free Returns and Exchanges
*If you aren't 100% satisfied, return your purchase within 90 days for an exchange or refund of the product price... Experience the comfort of buying USA made clothing!
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund of the product price. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So, if for whatever reason you're not happy with your purchase, just follow the instructions below. All we ask is that you send the items back to us in the same condition in which you received it.
- Please email us (firstname.lastname@example.org) or call us within 90 days from the date you received the order for an RA# and Return Shipping Label.
- Products must be in the condition you received them.
- Return shipping is absolutely FREE only when you contact us for an RA#.
- You will be provided with a pre-paid UPS domestic label to return the purchase to us.**
- Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your exchange or refund will be processed. Refunds will be automatically applied to your original method of payment if returned within 60 days. If it is past 60 days, we will make other arrangements. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- You may NOT return goods if they are embroidered/screen printed, hemmed, dirty, damaged, discontinued, or closeout items.
- Socks, DVDs, Books, Underwear, and Beanies/Hats are NOT returnable unless it is due to a manufacturing defect. You must get prior approval before sending back.
- Restocking charges will be assessed on returned bulk or custom orders, dirty/damaged items, items marked as not returnable, and/or discontinued items. Restocking fees will be a $5.00 minimum or 10% of the item returned.
- ** You will be allowed ONE free return label (shipment) per order
- * Free Shipping offers, Free Returns and Rewards Points are for retail internet orders only. This does not apply to bulk or custom orders.
- * Free returns do not apply to 'discount rack' items or other non-returnable items.
- * Gift Certificates can not be returned, refunded or redeemed for cash.
All American Rewards Points
All American Rewards are points you earn for shopping with us, it's our way of saying "Thank You for supporting USA Jobs!"
How does it work?
You will earn points for every dollar spent on our site. You can then redeem the points on any future orders for a discount! You will have the option to redeem your points during the checkout process. You don't have to redeem your points though, they do not expire! So you can let your points build up as you shop through the year and redeem them all at once later in the year! Its all up to YOU!!
How do I sign up?
All you have to do is create a customer account and you will automatically start accumulating points when you shop with us!
How can we help?
Wednesday 4pm - 7pm
Friday 10am - 2pm
Saturday 10am - 2pm
(extended hours coming soon)