Orders can be placed through our website, fax: 619-864-1013, phone, or mail.
Please have the following information ready:

• Customer name for ship/bill
• Customer address for ship/bill
• Company name ship/bill
• Purchase order # (if applicable)
• Email address for communication and resolution purposes
• Phone number for communication and resolution purposes
• Product identification by catalog numbers, style numbers, color, size, quantities, etc.

Most orders ship within 3-4 business days however we ask that you please allow up to 10 business days for estimated shipping date of in stock items. Items marked as special order can take up to 4 weeks. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by UPS and our published shipping and handling rates. We only ship within the contiguous United States.

All shipping is FOB factory. To avoid problems with claims, please register
your claim of damage, short ships, etc when you receive the materials with
the carrier.

• Please report all discrepancies within 90 days.
• If for any reason you are not 100% satisfied with your merchandise, call within 90 days of receipt of goods for a return authorization #. This process enhances a prompt credit, exchange or refund upon receipt of the goods.
• Returns can only be accepted when the return authorization number (RA#) is clearly marked next to the shipping label.
• You may not return goods if they are decorated items, dirty, discontinued, or closeout items. Samples can only be returned if approved in writing.
• Cancellations and changes must be in writing prior to the start of lettered and decorated orders. Orders in production cannot be altered 30 days prior to set-up date. Cancelled orders are subject to billing for artwork completed up to the cancel date.
• Restocking charges may be assessed on large or custom orders due to refused shipments, incorrectly ordered sizes or customer errors. Freight and COD charges may also be assessed.
• We do not refund shipping charges for returns or exchanges unless it is due to a manufacturing defect or incorrectly shipped item. However, you do receive FREE shipping on the new item that we ship back to you for the exchange!

• All orders must be prepaid with a cashiers check, money order, Visa, MasterCard or American Express.
• Please allow 1-2 weeks for check approval.
• All decorated orders must have a signed purchase order. Please provide the artwork on decorated orders with special designs. All embroidery designs must be approved in writing prior to production.
• Returned checks: A $25.00 charge will be added to your account for checks returned for any reason. If on open terms and an insufficient check is tendered, you will be placed on credit hold an all orders in progress will be stopped.
• We reserve the right to select carriers for shipments. It will be our intention to select the most economical method of shipment. UPS and truck shipments are prepaid and added to your invoice unless otherwise specified in writing.
• All orders are subject to corporate approval.
• The Corporate office hours are generally from 9:00 AM thru 4:00 PM Eastern Time zone. If the sales people are unable to take your call, please feel free to leave a message and we will return your call.
• Prices are subject to change without notice. All merchandise will be shipped at prices in effect at time of order.
• All orders are shipped UPS ground.