All American Clothing Co:

Frequently Asked Questions

1) What is the best way to contact you?
2) What is your return/exchange policy?
3) When will my items ship?
4) Are all your products made in the USA?
5) Are all your products union made?
6) Do you offer discounts when ordering in bulk?
7) Do you offer screenprinting/embroidery services?
8)Do you have a catalog?
9) Do you sell wholesale?
10) Do you ship to Alaska or Hawaii?
11) Do you have gift certificates?
12) Why was my card declined?
13) Do you have any retail stores?
14) Is my information secure, how do you protect my privacy?

1) What is the best way to contact you? As we are an internet based company the best method to contact us is by email at info@allamericanclothing.com. However, if you prefer to speak to us by phone you can call 888-937-8009 between the hours of 9:00am - 4:00pm eastern time. If we are unavailable or on the phone with another customer please leave us a message!

2) What is your return/exchange policy?

If you aren't 100% satisfied, return any item within 90 days for a refund....NO QUESTIONS ASKED! Experience the comfort of buying American!

On exchanges you will receive FREE shipping when we send you the item you are exchanging for. You will pay shipping to send back the item you are returning but we will pay for the shipping to get your new item to you!

We realize that you can make choices in your buying process and that we must meet reasonable expectations when returns become necessary. If for any reason you are not satisfied with your purchase please allow us to help you by going through the following helpful “return” directions and policies:

Please report all discrepancies within 90 days.
If for any reason you are not 100% satisfied with your merchandise, call within 90 days of receipt of goods for a return authorization #. This process enhances a prompt credit, exchange or refund upon receipt of the goods.
Returns can only be accepted when the return authorization number (RA#) is clearly marked next to the shipping label.
You may not return goods if they are decorated items, dirty, discontinued, or closeout items. Samples can only be returned if approved in writing.
Cancellations and changes must be in writing prior to the start of lettered and decorated orders. Orders in production cannot be altered 30 days prior to set-up date. Cancelled orders are subject to billing for artwork completed up to the cancel date.
Restocking charges may be assessed on large or custom orders due to refused shipments, incorrectly ordered sizes or customer errors. Freight and COD charges may also be assessed.
We do not refund shipping charges for returns or exchanges unless it is due to a manufacturing defect or incorrectly shipped item. However, you do receive FREE shipping on the new item that we ship back to you for the exchange!

3) When will my items ship? We strive to ship all items in a timely matter, however, backorders do occur. We have recently increased our inventory in jeans to help reduce backorders. Below you will find our Standard Shipping Terms:

Our Standard Shipping Terms are as follows:
Most orders ship within 3-4 business days however we ask that you please allow up to 10 business days for estimated shipping date of in stock items. Items marked as special order can take up to 4 weeks. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by UPS and our published shipping and handling rates.

4) Are your products made in the USA? YES, our products are made in the USA Our products are currently made in Georgia, Illinois, Kansas, Kentucky and Wisconsin! We meet and exceed all requirements set by the FTC (click here to visit the FTC)

5) Are all your products union made? Most of our clothing is UNION MADE IN THE USA. However, when we cannot find something union made, we will offer "Made in the USA" products. Currently 8 of our products are not union made, but they are "Made in the USA" those items are: AA101 Regular Jean, AAS201 Carpenter Short, AA202 Carpenter Jean, AA301 BootCut Jean, AA401 Casual Pant, AAL601 Ladies Jean, AA701 Boot Cut Jean, and the HDB leather belt

6) Do you offer discounts when ordering in bulk? Yes! Please contact us for a quote!

7) Do you offer screen printing or embroidery services? We currently offer embroidery services for orders of 24 items or more. We hope to add screen printing services in the future.

8) Do you have a catalog? Currently we do not have a printed catalog, all of our products are listed online.

9) Do you sell wholesale? No, not at this time...but we do offer bulk discounts when you order 12 or more of an item. Please email us for a quote - info@allamericanclothing.com

10) Do you ship to Alaska or Hawaii? YES! please email to place these orders as we have to calculate shipping costs.

11) Do you have gift certificates? YES! You can order them online by clicking here >

12) Why was my card declined? Credit cards can be declined for several reasons. One we see most often is an error in the "Bill To" address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CVV2 number of your card.

13) Do you have any retail stores? We currently do not have our own store but we are beginning to sell to other retailers. Please mention us to your favorite retailer and have them contact us!

14) Is my information secure, how do you protect my privacy? Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions. Also...we never store credit card information in our computers so even if someone could get into our computers they would find nothing! We do not share ANY personal information that we receive on our website, your email address, mailing address and all other information is kept private!